Privacy Policy

This policy applies to visitors, patients, and users of our website, mobile apps, telemedicine platform, and related services.

Information we collect

We collect the following categories of information:

Personal identification information: full name, date of birth, gender, national ID/passport, contact phone, email, home address.

Medical and health information (sensitive): medical history, diagnoses, medications, lab/test results, images, treatment plans, allergies, immunizations, and notes from consultations.

Payment & billing: insurance details, billing address, credit card/transaction IDs (stored by our payment processor).

Technical & usage data: IP address, device info, browser type, session logs, cookies, analytics, appointment logs, chat messages.

Communications: messages exchanged with clinicians, support requests, consent forms, and recorded telemedicine sessions (only if explicitly consented).

How we use your information

We may use information to:

Provide, operate, and maintain healthcare services and telemedicine visits.

Diagnose and treat conditions, plan care, and manage prescriptions.

Process payments, insurance claims, and billing.

Communicate appointment reminders, test results, and clinical follow-ups.

Improve and personalize the Service, perform analytics, and detect fraud.

Comply with legal and regulatory obligations (e.g., public health reporting) and enforce our terms.

Legal basis (where applicable)

For jurisdictions with data-protection laws (e.g., GDPR): we process personal data based on necessary performance of a contract, explicit consent (for sensitive health data beyond treatment), legal obligations, and our legitimate interests (security, fraud prevention, platform improvement). Health data is processed only with lawful basis and where required, explicit consent.